Contact us to learn more about our services, have a coffee and start the digital transformation of your company.
©2026- Insbuilt Cloud & Analytics - AWS Partner Advanced
A leading Caribbean bank with more than 1.5 million users evolved its customer service ecosystem by implementing an agent-based architecture powered by Agentic AI. By replacing linear workflows with a network of autonomous agents on Amazon Bedrock, the institution was able to humanize its WhatsApp channel, resolving complex transactions in seconds and projecting 20% operational savings, all under a security framework that guarantees zero residual storage of sensitive data, directly improving efficiency and the experience of customers and partners.
ATMs and Inquiries in the Age of AI: The Bank That Deployed a Team of Autonomous Agents.
The main obstacle for this financial giant was not a lack of technology, but the saturation of its traditional channels. With a massive volume of daily interactions, the contact center relied on manual processes that generated friction: wait times that frustrated users and operations limited to office hours. The bank needed to move beyond simply “answering questions” and start “resolving requests” autonomously, regardless of the time of day or the complexity of the transaction.
To transform this reality, Insbuilt designed a Multi-Agent Collaboration architecture on Amazon Bedrock, where a Supervisor Agent coordinates a network of virtual experts specialized in balances, geolocation, and customer services. This serverless infrastructure leverages AWS Step Functions and AWS Lambda to orchestrate real-time reasoning, enabling the chatbot not only to converse through WhatsApp Business, but also to execute secure actions through integrations with the banking core. Security was elevated to a “transient privacy” standard, processing sensitive data exclusively in volatile memory and validating each session through security protocols designed to meet the strict requirements of the financial sector.
The impact redefined the bank’s relationship with its customers: availability increased to 99.5%, eliminating wait times and allowing human staff to focus exclusively on high-criticality cases. Automation not only projected a 20% reduction in operational costs, but also scaled efficiency by processing transactional inquiries in fractions of a second. Today, the institution has a solid Agentic AI foundation ready to deploy new “virtual specialists,” strengthening its leadership at the frontier of autonomous banking in the region
Contact us to learn more about our services, have a coffee and start the digital transformation of your company.
©2026- Insbuilt Cloud & Analytics - AWS Partner Advanced
Advisory
At Insbuilt we work hand in hand with you, your team, your processes and your goals.
We accompany you in the implementation of innovative cloud-based solutions, thinking of it as the digital environment where your ideas will reap the best results.
– Cloud adoption workshops for senior and middle management (Cloud Adoption Framework – CAF)
– Initial cloud structure / Cloud Cell (People and profiles)
– Training plans
– Cloud transition processes
Cloud Migration
You will never be alone in this journey. Our professional team accompanies you in every step you take to adopt the cloud. Both leaders and support collaborators will always have a process of participation in implementations and parallel learning under modern agile schemes.
Assessment (Workload Evaluation)
Readiness & Planning
Landing Zone (Control Tower)
Migrations
SAP on AWS (Discovery and Migrations)
Data & Analytics
In this new economy, the data is at the heart of all businesses. Cloud solutions enable you to better understand current markets based on information from users, providers or consumers of your services or products. Take advantage of the information to improve your commercial offer and your business in general.
Discovery Workshops
Data Lakes
ETLs and Visualization (BI)
Machine Learning / Artificial Intelligence (ML / AI)
People is key to Cloud adoption and digital transformation. Our experts have different skills to facilitate any stage of digital adoption. We provide resources in the form of time and materials for transformational projects in the cloud. We typically allocate resources from:
We know that the challenge of migrating to the cloud is complex. Operating and maintaining workloads requires additional staff that sometimes the organizations budget does not contemplate.
Sabemos que el desafío de migrar a la nube es complejo. Operar y mantener los workloads requiere personal adicional que a veces el presupuesto de las organizaciones no contemplan.
El factor humano es la clave en la adopción y transformación digital. Nuestra gente, posee diversas capacidades para facilitar cualquier etapa de la adopción digital. Proveemos recursos a modalidad de tiempos y materiales para proyectos transformacionales en la nube. Típicamente alocamos recursos de:
Advisory
En Insbuilt trabajamos de la mano con usted, su equipo, sus procesos y sus objetivos.
Lo acompañamos en la implementación de soluciones innovadoras basadas en la nube, pensando en ella como el entorno digital donde sus ideas cosecharán los mejores resultados.
– Talleres de adopción de la nube para alta y media dirección (Cloud Adoption Framework – CAF)
– Estructura inicial cloud / Célula Cloud (Personas y perfiles)
– Planes de capacitación
– Procesos de transición a la nube
Migración a la nube
Nunca estará solo. Nuestro equipo profesional lo acompaña en cada paso que de para adoptar la nube. Tanto líderes como colaboradores de soporte tendrán siempre un proceso de participación en las implementaciones y de aprendizaje paralelo bajo modernos esquemas ágiles.
Assessment (Evaluación de workloads)
Readiness & Planning (Diseño del plan de migración)
Landing Zone (Control Tower)
Migraciones
SAP on AWS (Descubrimiento y Migraciones)
Data & Analytics
En esta nueva economía, el dato está en el corazón de todos los negocios. Las soluciones de la nube, le habilitan conocer mejor los mercados actuales a partir de la información de los usuarios, consumidores o beneficiarios de sus servicios o productos. Aproveche la información para el mejoramiento de su oferta comercial y de su negocio en general.
Discovery Workshops
Data Lakes iniciales
ETLs y Visualización
Machine Learning / Inteligencia Artificial (ML/AI)